Deskripsi pekerjaan Quality Assurance PT. Konvergensi Mitra Solusi
What You Will Do
a) Performs daily QA analysis of internal and external call center agents
b) Identifying agents not meeting QA standards and recommend necessary coaching
c) Perform weekly analysis of QA scores for their assigned site
d) Retaining customer care agent knowledge by assisting with the queue during times of high volume
e) Provide recommendations for improvement to call flow, QA Guidelines and training
f) Attend and participate in weekly calibration with their teammates individually and as a group
g) Performs other work related duties as needed, including inter-departmental projects and site audits
What You Will Need
a) Ability to work independently and as a team player
b) Ability to prioritize and plan work activities using time efficiently, demonstrating accuracy and
thoroughness, and monitors own work to ensure quality
c) Ability to communicate ideas in a persuasive manner.
d) Ability to identify, mediate, and develop solutions to problems/issues, as well as implement an appropriate
course of action.
e) Excellent oral and written communication skills
f) Excellent attention to details, time management, progress management, creativity, flexibility and driven to
achieve results
g) Proficiency in Microsoft Office Products: Word, Excel, Outlook and PowerPoint
Glints adalah ekosistem talenta terdepan di kawasan Asia Tenggara. Misi kami adalah mewujudkan 120 juta profesional di kawasan untuk terus mengembangkan karirnya dan memberdayakan organisasi sehingga dapat menemukan kandidat yang tepat dari penjuru Asia Tenggara. Secara resmi berdiri di Singapura pada tahun 2015 di Singapura, Glints telah memberdayakan lebih dari 5 juta talenta dan 60.000 organisasi untuk mewujudkan potensi terbaiknya. Hari ini, kami berada di garis depan pemberdayaan kandidat sebagai startup dengan pertumbuhan tercepat khususnya kategori pengembangan karir dan rekrutmen. Saat ini, Glints beroperasi di Indonesia, Malaysia, Singapura, Vietnam Filipina dan Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465