Loker ini dikelola oleh
Global Excel Indonesia
Aktif 3 hari yang lalu
Skills
Deskripsi pekerjaan Quality Assurance Officer Global Excel Indonesia
WHAT YOU'LL BE DOING
- Ensure that daily transmission is in place and constant monitoring and awareness on completed actions, opened actions and overdue actions. Ensure that the team is managing cases effectively.
- Build awareness of service delivery KPIs and help to promote prompt responses to given actions on the floor.
- Resolve escalated issues by Operation CSEs and ensure that operation issues are escalated to managers appropriately.
- Ensure that all necessary information from providers or members related to the cases is collected and recorded in the case system.
- Monitor and review daily Operation Dashboard and ensure that all tasks are distributed and attended to and provide case direction.
- Monitor and advises on how the quality management system is performing and providing reports regarding quality performance as set indicators.
- Monitor and report daily performance of assigned Operation Function and any other requested report.
- Provide service to clients who need assistance according to the scope of service.
- Ensure that good relationships with service providers, clients, insurance companies and other parties are maintained.
- Ensure the service provided fits and meets customer expectations.
WHO WE ARE LOOKING FOR
- Minimum Diploma or Bachelor's Degree in any major.
- Have experience in Healthcare and/or Life and Health Insurance Industry.
- Have knowledge of Insurance products will be an advantage.
- Strong written and spoken in English.
Tentang Perusahaan
Global Excel is a privately-owned company, servicing a wide range of clients in the insurance industry.
Our clients are unique, so we realize the importance of developing authentic business relationships with them. Our goal is to better understand clients’ needs so we can help them increase efficiency and better serve their customers.
Alamat kantor
AD Premier 16th Floor, Jl. TB. Simatupang No.5 Ragunan, Pasar Minggu Jakarta 12550Tips Aman Cari Kerja
Jangan berikan informasi rekening, kartu kredit, atau uang saat melamar kerja. Perusahaan yang legal tidak memungut biaya rekrutmen.
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