Persyaratan
Skills
Tunjangan dan keuntungan
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Jam kerja fleksibel
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Opsi kerja jarak jauh
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Asuransi kesehatan
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Acara team-building
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Deskripsi pekerjaan Quality Assurance - Customer Success ErudiFi
- Maintain and develop internal support and customer success quality standards;
- Review a subset of support team’s conversations (calls, emails, chat, etc);
- Assess support interactions based on internal standards;
- Accompany evaluations with meaningful and constructive feedback;
- Analyze all customer success metrics and how the support team’s performance affects those KPIs;
- Create strategies to improve support KPIs;
- Help the team improve their performance with specific instructions and constant support;
- Map the need for training and onboarding programs for the Customer Success team and initiate these projects.
- +1 years work experience in Customer Success as Quality Assurance.
- Great people skills
- Proven track record of analytical skills;
- Strong individual performer with excellent communication and interpersonal skills,
- Proficient in English (both written/verbal communication skills)
- Ability to learn fast and adapt well to changes: We are scaling fast, and with that comes a lot of growth opportunities for someone willing to grow with us!
- Embodies our key company values: We are looking for team members who are humble, hungry, and mission-driven.
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