Quality & Operations Specialist (Mandarin Speaker)

Ksearch Asia Consulting

₱150,000 - 200,000/Month

Computer & Software

Full-Time · On-site

Minimum Bachelor’s Degree

3 - 5 years of experience

Job Requirements

On-site

3 - 5 years of experience

Minimum Bachelor’s Degree

Skills

Software Testing

Quality Management

Telecommunications

Quality Assurance

QA Testing

This job post is managed by

Nerissa Murillo

Job description for Quality & Operations Specialist (Mandarin Speaker) at Ksearch Asia Consulting

About the Role

We are looking for a Quality & Operations Engineer to help ensure that regional delivery and service operations meet defined quality standards while remaining efficient, reliable, and customer-focused. This role serves as a bridge between quality management and day-to-day operations, with a strong focus on performance monitoring, continuous improvement, customer satisfaction, issue resolution, and operational risk reduction. The ideal candidate is analytical, proactive, and comfortable working with cross-functional teams to identify problems, determine root causes, implement improvements, and ensure that quality objectives are achieved.

Key Responsibilities

• Monitor quality and operational KPIs and prepare performance reports.

• Support the implementation of regional quality and improvement plans.

• Analyze major incidents, identify root causes, and drive corrective actions.

• Lead or support continuous improvement and process optimization projects.

• Handle and coordinate the resolution of major customer complaints and non-technical issues.

• Support Voice of Customer (VOC) and customer satisfaction initiatives.

• Coach teams on quality improvement and QCC activities.

• Support internal control, risk management, and compliance initiatives.

• Work closely with cross-functional teams to ensure quality objectives are achieved.

Ksearch Asia Consulting

Human Resources

11 - 50 employees

KSearch Asia Consulting, Inc. ranks among the top Executive Search firms in the Philippines, catering to mostly multinational companies operating in the country and large Philippine corporations. Reach out to us via email to [email protected] and [email protected]

Formally established in October 1999, we have proven experience in assisting local and multinational companies with identifying the right candidates to form their executive and managerial teams. Our top management have many years of management consulting experience behind them with a reputable global consulting firm and with the country’s leading audit and consultancy firm. We have seasoned Practice Group Heads who have strong track record in having provided over the years the leadership and middle management talents to our discriminating clients. We have teams of highly trained and motivated search consultants who are thoroughly skilled in corporate functions in a wide variety of industries. They are backed by a dedicated team of research analysts who tenaciously search and carefully screen out for the best candidates that meet the clients’ requirements.

Delivering Value, Enhancing Careers Our mission in KSearch is built around fulfilling the convergence of these two mutually supportive objectives. Matching the two is what we do -- delivering value to clients and enhancing our candidates’ careers.

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