Project Manager (Operations & Delivery)

We are looking for a Project Manager (Operations & Delivery) to own the day-to-day execution of projects across internal teams and external freelance partners. This role is responsible for keeping projects moving, coordinating resources, managing timelines and budgets, resolving operational blockers, and ensuring deliverables are completed on schedule.

This is a highly execution-oriented role. You will not be responsible for client strategy, business consulting, or account management activities. Instead, your primary responsibility is making sure projects are delivered efficiently, resources are coordinated effectively, and operational risks are identified and addressed before they become delivery problems.

If you enjoy creating structure, driving accountability, solving execution bottlenecks, and ensuring projects get delivered without chaos, this role is for you.

What You'll Own

Project Delivery & Execution

Own project execution from kickoff to delivery

Translate project requirements into realistic timelines, milestones, and delivery plans

Monitor project progress and proactively identify delivery risks

Resolve operational blockers and escalate issues when required

Ensure project deadlines remain achievable and visible across all stakeholders

Drive accountability across project owners, freelancers, and internal teams

Resource & Freelance Management

Coordinate freelancers across creative, advertising, production, web support, and operational functions

Ensure freelancers understand priorities, deadlines, and expected deliverables

Monitor execution quality and delivery commitments

Manage outsourcing workflows and resource allocation across multiple projects

Anticipate capacity constraints and recommend resource adjustments when needed

Budget & Operational Planning

Prepare and maintain project-related freelance budgets

Monitor production spending and resource utilization

Support cost control and operational efficiency initiatives

Ensure project delivery remains aligned with budget expectations

Workflow & Process Improvement

Improve project management systems, workflows, and tracking mechanisms

Build operational visibility across ongoing projects

Create and maintain project documentation, trackers, and delivery processes

Identify recurring bottlenecks and recommend scalable solutions

What Success Looks Like?

Projects are delivered on time with minimal escalation

Freelancers and internal teams consistently meet commitments

Operational blockers are identified and addressed early

Project timelines are realistic, visible, and actively managed

Resource allocation becomes more predictable and efficient

Teams experience fewer execution bottlenecks and less firefighting

Leadership spends less time chasing project status and resolving operational issues

You're a Fit If You

Have 3–5 years of experience in project management, delivery management, operations, production management, or agency execution roles

Have experience coordinating multiple stakeholders, vendors, or freelancers simultaneously

Are comfortable making operational decisions and managing changing priorities

Strong in execution, accountability, follow-up, and problem-solving

Can balance multiple projects without losing visibility on details

Able to identify risks and create practical contingency plans

Familiar with project tracking tools, spreadsheets, and operational workflows

Digital marketing experience is a plus but not required

ROLE NOTES

This is not a PMO, reporting, or administrative support role.

This is not a client strategy or account management role.

This role owns project execution and delivery.

Success is measured by projects being delivered, timelines being maintained, and operational issues being resolved proactively.

You will be expected to drive accountability, not just track progress