Digimind is hiring a Project Implementation/ Customer Support Specialist in Jakarta, Indonesia!

Project Implementation/ Customer Support Specialist

Digimind

Jakarta, Indonesia Bisa kerja remote

IDR 7,000,000 - 8,000,000/month

Operations

Full-Time

1 - 3 tahun pengalaman

Tayang 2 bulan yang laluDiperbarui 22 hari yang lalu

Deskripsi pekerjaan

Customer Support Specialist
👋🏻 Who we are.
We are Digimind, a global software company that provides market intelligence and social media listening solutions to our customers.
We work with 600+ of the world's best brands and agencies, including Friesland Campina, Nestle, Ford, Lenovo, Ogilvy and P&G to name a few.
We have offices in NYC, Paris, Singapore, Rabat, Buenos Aires, Madrid, Grenoble and Amsterdam.
🕵️ What we are looking for.
Digimind is looking for a Customer Support Specialist to join our rapidly growing team of Customer Success. Talented, dedicated and enthusiastic, your role will be to provide best-in-class customer experience to our clients under the supervision of a Customer Success Manager.
Responsibilities include but not limited to:
Manage platform’s implementation (setup, fine tuning)
Develop and maintain a deep knowledge of the Digimind solutions to be seen as the Technical expert.
Gain an understanding of typical business challenges faced by our customers to appropriately map use cases and features within the Digimind product suite.
Platform troubleshooting and Q&A with the clients over emails/live chat or screen sharing tools
Monitor key performance metrics across assigned client portfolio to ensure satisfaction, adoption, consumption and ultimately renewal likelihood.
Support your Customer Success Manager during Kick off meetings and strategic business reviews with clients
Proactively identify issues that may impact a project and consult with internal resources to resolve potential issues.
Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap
Animate functional trainings on the platform once you have mastered all aspects of the Digimind platform
💪 What you bring. 
2-3 years of experience in client support for enterprise solutions or data/startup customer-facing role;
Complete professional fluency in English is required;
2 or 3-year college degree or equivalent required;
Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;
Outstanding writer and communicator in English with strong presentation skills;
Positive attitude, competitive, confident personality with strongly developed persuasive skills and a customer-focused orientation;
Proven track record of success in customer support and retention;
Strong technical background;
Proactive methods, unparalleled work ethic and hunger to learn.
👐 What we offer.
A great on-boarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening tools
The opportunity to work in the world of social media and big data with an international team of passionate professionals
Rapidly developing business, you will be a key part of the expansion
Flexibility: you can work remotely from home or work from the office of our partner in Jakarta