Deskripsi pekerjaan Product Support Engineer PT TEKNOLOGI DATA PEMBUATAN KEPUTUSAN
JOB DESCRIPTION
- Perform firmware updates, device configuration, and GPS Tracker testing.
- Troubleshoot technical issues related to devices, firmware, software, and GPS connectivity.
- Coordinate with China-based principals/manufacturers regarding technical issues and product development.
- Communicate with principals in English and participate in online meetings.
- Review product specifications, features, updates, and prepare technical documentation.
- Provide technical support and product knowledge to internal teams.
REQUIREMENTS
- Diploma/Bachelor's degree in Informatics, Information Systems, Electrical Engineering, or related fields.
- Minimum 1 year of experience in IT Support, Technical Support, Product Support, or IoT is an advantage.
- Good command of spoken and written English.
- Basic knowledge of software, firmware, networking, and electronic device troubleshooting.
- Ability to understand technical documentation and perform device configuration.
- Strong communication, problem-solving, and coordination skills.
- Able to work independently and as part of a team.
- Mandarin proficiency is an advantage.
