Job Requirements
Job benefits
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Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
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Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
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Skills
Job description for Product Support Backend Engineer at Fetch Technology
- Respond quickly to production issues reported and apply data fixes as needed (using Python).
- Investigate the root cause of a production issue (note findings and analysis) and escalate the issue.
- Verify that the fix for the root cause of the production issue is released and successful.
- Regularly monitor current stable features for any issues.
- Work well and closely with:
- The Product team.
- Data Analysts
- Internal Users
- Android, Backend, Infrastructure Engineers
- QA Engineers
- Read & troubleshoot source code and apply patch scripts (Python).
- Excellent communication with various people (verbal and written).
- Can communicate clearly, timely, and professionally:
- With technical and non-technical users,
- With leadership roles and individual contributors
- In English and Indonesian.
- Data analysis using SQL, Excel, and from monitoring tools (Sentry, Datadog, Grafana, etc.)
- General advanced knowledge of software systems.
- Full stack knowledge and software architecture.
- Highly skilled in working on Linux-based OS and open source IDE.
- Practical problem solver: highly analytical, great team player, have excellent work ethic, and have strong customer success mentality.
- Expert in multi-tasking, both in executing and managing tasks thoroughly in issue tracking tools.
- 1-2 years of experience building and maintaining software applications used by a large user base.
- Being a Support Product Backend Engineer at Fetch Technology, you will experience a youthful, flexible and creative work environment:
- Attractive salary and annual salary review.
- Working in a professional, friendly, well-equipped environment both with foreigners and Vietnamese.
- With extensive on-the-job training, you will always have a chance to work with new emerging technologies.
- Full social insurance, health insurance & unemployment insurance according to Vietnam Labor Law.
- PVI Health Care.
- 12-day annual leave per year.
- 13th month salary.
- Enjoy diversified activities: Weekly and Monthly Team-building, Company trip, Play Game (PlayStation, CS Go), Play Sport (Football, Badminton...).
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