Product Researcher

Klinik Pintar

Jakarta, Indonesia Bisa kerja remote

Company prefers not to disclose

Product Management

Full-Time

3 - 5 tahun pengalaman

Skills wajib

Analytical Skills

Product Research

User Research

Deskripsi pekerjaan Product Researcher Klinik Pintar

Responsibilities:
Design and conduct customer research
Qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products
Quantitative studies such as surveys to evaluate impact of product changes
Partner with product managers and stakeholders to clarify product goals and identify areas where customer research can provide greater insight
Select and manage research vendors to ensure that study participants and research findings meet product team and stakeholder expectations
Lead the creation of customer journeys, insight frameworks, and user personas which synthesize data and findings, helping the team arrive at a shared understanding of the customer needs.
Passionately advocate for customer needs, insights, market trends, etc. that need to be considered and incorporated into the experience and design strategy
Present research findings and recommendations in a clear and compelling manner.
Identify or develop immersive and interactive methods for helping stakeholders and the product teams understand the needs and experiences of customers.
Ensure all research study results are actionable and contribute directly towards meeting project and business goals in pragmatic approach
Evangelize and exemplify user research best practices for the entire organization
Contribute to the Product team's vision by identifying areas of opportunity or improvement
Requirement & Qualifications:
3 – 5 years’ experience of user research experience in a product environment
Bachelor's degree or equivalent work experience in design, HCI, or related field.
Ability to analyze and synthesize data from both quantitative and qualitative sources
Critical thinking and problem-solving skills
Previous experience implementing a human-centered design methodology in product development
Experience applying design thinking in ambiguous situations and on a variety of digital and non-digital projects
Excellent teamwork skills, and the ability to lead, influence, motivate, and inspire cross-functional teams
Excellent verbal and written communication skills, especially as they relate to presenting and defending research and design decisions; can flex and adapt to audiences (stakeholders and partners) at all levels and sizes
Familiarity with digital health is a plus, but not required
Research work samples that demonstrate the best practice in user research, methodology, and insight framework generation is a must to be considered for this position

Klinik Pintar

11 - 50 karyawan

Klinik Pintar IDI merupakan jaringan klinik digital hasil kerjasama Klinik Pintar dan PB IDI (Pengurus Besar Ikatan Dokter Indonesia), dan diresmikan Maret 2020.

Kami memposisikan diri sebagai mitra opersional bagi para klinik dalam mengoptimalkan pelayanan kepada pasien.

Kami percaya, pelayanan kesehatan yang terhubung, terstandarisasi, dan tepat sasaran adalah kunci mengatasi berbagai permasalahan industri kesehatan Indonesia.

Kini, Klinik Pintar IDI sudah memiliki lebih dari 100 mitra klinik, tersebar di seluruh Indonesia, dari Aceh hingga Jayapura.

Alamat kantor

Jl. Senayan No. 67 Blok S, Rawa Barat, Kebayoran Baru, Jakarta Selatan

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