Job Requirements
Skills
Job description for Product Owner at Marathon Education
- Establishing workflows and standards or entering data in the CRM
- Spotting ways to improve the usage of the CRM through automating basic everyday tasks
- Analyzing the marketing reports to determine what kind of customer trends the business should respond to
- Work with engineers and data to integrate CRM product with other internal products such as billing system, accounting system, website, etc.
- Analyzing the marketing reports to determine what kind of customer trends the business should respond to
- Writing training manuals and teaching staff on how to use the CRM
- Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology
- Meeting with teams to help them analyze business trends
- 2+ year of experience working with CRM software
- Ability to help figure out how to better integrate the CRM with internal legacy platforms
- The skill to resolve technical CRM issues, including responding to customization requests
- Collaboration and patience to serve as the bridge between marketing and sales
- Strong writing skills to communicate with internal partners or even to write technical training manuals for end-users
- Attention to detail, to manage the integrity of the CRM data
- Ability to discern meaning from patterns and spot trends from data
- Good problem-solving abilities and excellent communication
- Prior experience at a start-up / fast-growing environment
- Experience in HubSpot is a plus
- Proficient at English
- Directly participate in the company's strategic product development.
- Training and development orientation.
- Working with the young and dynamic Technical Team.
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