Product Manager (Customer Experience)

Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or related field

• 5+ years experience in Product Management, OTA, travel tech, or digital platform

• Strong understanding of customer journey, UX, and platform experience

• Strong analytical and problem-solving skills

• Experience working cross-functionally with Engineering and business teams

• Fluent in English

• Experience in OTA, e-commerce, or travel platform

• Experience with personalization, recommendation systems, or customer lifecycle management

• Other language proficiency is a plus

Job Description

• Own end-to-end customer journey across Flights, Hotels, and Multiproduct verticals

• Identify and resolve customer pain points across search, booking, and post-booking experience

• Improve usability, conversion rate, and customer satisfaction

• Define and execute CX product roadmap aligned with business and customer needs

• Improve booking flow, account experience, and platform usability

• Drive personalization and customer-centric platform improvements

• Analyze customer behavior, platform performance, and conversion metrics

• Identify opportunities to improve engagement, retention, and experience

• Use data-driven insights to prioritize product improvements