Product Assistant

Position Overview

The Product Development Officer will work closely with Product Manager providing support for the development and distribution of product. Working in Product Department, the primary objectives are to identify product needs, gaps, and opportunity of products especially in Bali. This would include accommodation, attraction, sights, and services.

The Product Development Officer will work to assist Product Manager in ensuring that the EXO’s product and service offerings reflect the image and experience being portrayed and marketed in the exterior.

Responsibilities:

Create and maintain training presentations, deliver product trainings;

Create and update fact sheets and other information files and sheets;

Create Optional Tour Booklet Production annually;

Work with TP and Database Team to create pricing and updating EXO experiences and roundtrips (Travel Trade and Offline);

Research and conduct product development in Bali, and other destinations of Indonesia, including itinerary writing & quotation (PCM);

Communicate and produce creation for Agents and also our sales offices;

Creating ENL/Explorer/ProGuide content;

Act as the key contact to Bangkok Head Office;

Create and disseminate weekly product update report mails to Management and all department related (Inbound, Adventure, MICE, Operation, and Product);

Create and disseminate biweekly/monthly external product update mails to agents, sales offices and product team in Head Office;

Create weekly short report to Product Manager on weekly progress and next week pending goals update every Friday;

Maintain a clear communication and update by doing regular mail exchange on product development and findings with Product Manager.

Qualifications:

Bachelor’s Degree in Hospitality, Tourism, Business or other related field

2 years’ experience in Tourism product, sales and/or marketing or a similar role.

Excellent command of both written and spoken English (other foreign language is a plus).

Team player with a positive and dynamic personality.

Skills:

Good product knowledge of the destinations.

Comprehensive travel industry knowledge.

Ability to work under pressure and flexible to work outside of regular office hour.

Excellent interpersonal, presentation and organization skills.

Ability to take decisions and solve problems on your own.

Strong team work & voluntarily help your departmental co-workers.

Good computer literacy (MS Office, G-Suite, project management tools, design platforms, and CRM).

As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.