Product and Reservation Support Officer

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. And we have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.

We are looking for a dynamic and resourceful Product & Reservation Support Officer to join our growing and expanding company.

Profile

• Minimum 1 year of experience in a DMC, Tour Operator, Travel Agency, Product, Reservations, or Operations role.
• Good command of English, both written and spoken
• Knowledge of tourism products, destination management, and travel operations processes.
• Understanding of hotel contracting, allotment management, block schemes, rates, and supplier coordination.
• Knowledge of Indonesian travel destinations and tourism suppliers.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to prepare reports, analyze data, and maintain accurate records.
• Experience with reservation systems or travel management systems is an advantage.
• Understanding of sustainable tourism practices is a plus.
• Based in Bali
  

What you’ll be doing:

1. Product Support
   Assist the Product Team in developing, improving, and maintaining travel products, itineraries, and services.
   Support product research and market updates.
   Ensure product information is accurate, complete, and up to date.
   Work together with the Product Executive to provide product training.
2. Block Scheme Management
   Monitor hotel allotments, room blocks, and release periods.
   Coordinate with suppliers regarding block scheme utilization and availability.
   Track and report allotment usage across departments.
   Support optimization of room allocations to minimize release losses and maximize utilization.
   Maintain accurate records of contracted allotments and special agreements.
   Assist with reservation administration and booking documentation.
   Coordinate supplier confirmations, availability checks, and booking-related information.
3. General Support
   Provide administrative and operational support to the Product Department.
   Collaborate with Reservations, Sales, Operations, and Finance teams when required.
   Perform other duties and special projects as assigned by the Product Manager and Customer Relations Manager.
4. Other duties
   Support the implementation of eco-friendly practices and resource-efficient operations in the workplace.
   To perform other duties, tasks, and special projects specifically assigned by Happy Trails! Asia Management, according to a mutually agreed-upon time schedule
   

Benefits:

At Happy Trails! Asia, we embrace a ‘people first’ philosophy, fostering an exceptional company culture.

You will enjoy:

• A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
• An inspiring work atmosphere that encourages collaboration and personal growth.
• Opportunities to connect with diverse colleagues in a positive and dynamic environment.
• Development opportunities with coaching/mentoring, online courses, product training, joining project teams and so much more.
• 12 days annual leave increasing to 19 days.
• Competitive company salary & benefits package.
• BPJS Kesehatan, BPJS Ketenagakerjaan.
• Company events/outings.
• All taxes are covered.
• And more.
  

Recruitment Process

• Recruiter Interview
• User Interview
• Final Interview
• Background Checking
• Offering Letter
• Onboarding
  

Working Hours: 8 hours/day (Monday - Friday) - Work From Office

Working Location:Jl. Waribang, Kesiman Petilan, Kec. Denpasar Tim., Kota Denpasar, Bali 80237.

Thank you for your interest in joining Happy Trails! Asia. While we appreciate every application, only shortlisted candidates will be contacted for the next stage of the recruitment process.

Good Luck!