Deskripsi pekerjaan Pengembangan Komunitas / Community Development Staff Wellshared
Account & Community Executive
Job Description
We are looking for an Account & Community Executive to manage relationships with prospective and existing clients while supporting the growth and retention of our workspace community.
Responsibilities
Handle incoming leads and follow up with prospective clients.
Understand clients' business and workspace requirements.
Conduct client consultations and office tours.
Prepare tailored proposals and quotations based on client requirements and budget.
Manage the sales process from initial inquiry through closing.
Coordinate contract preparation, signing, renewal, and related client documentation.
Maintain strong relationships with existing tenants and members.
Handle client feedback, requests, and concerns.
Monitor client satisfaction and identify opportunities to improve retention.
Plan and coordinate community engagement activities and events.
Collaborate with internal teams to ensure a smooth client onboarding experience.
Maintain accurate records of leads, clients, contracts, and follow-ups.
Prepare regular reports related to sales, client activity, and community engagement.
Requirements
Minimum 1–2 years of experience in Account Management, Sales, Business Development, Customer Relations, Community Management, Property, Coworking, Hospitality, or a related field.
Strong communication and interpersonal skills.
Confident in communicating with clients and conducting presentations or office tours.
Strong follow-up and negotiation skills.
Customer-oriented and able to build long-term relationships.
Proactive, target-oriented, and able to work independently.
Good organizational and time management skills.
Able to handle multiple clients and tasks simultaneously.
Proficient in Microsoft Office and Google Workspace.
Experience with CRM or lead management tools is a plus.
Good command of English, both written and spoken.
