Padel Attendant

1. Position Overview

The Padel Attendant is responsible for supporting the daily operation of padel courts, ensuring courts are prepared for play, assisting players with their needs, maintaining equipment, and delivering a safe, organized, and enjoyable playing experience. The role requires active coordination with reception and maintenance to ensure smooth transitions between bookings and that all courts remain in excellent playing condition.

2. Main Responsibilities

A. Court Preparation and Readiness

Inspect all assigned padel courts before the first booking and throughout the day.

Ensure courts are clean, organized, and ready for scheduled sessions.

Check nets, gates, doors, fencing, glass panels, and court accessories for visible damage.

Ensure court entrances and surrounding walkways are free from obstructions.

Check that required equipment is available before players arrive.

Report unsafe court conditions or damaged equipment immediately.

Ensure courts are prepared on time for bookings, coaching sessions, tournaments, and special events.

B. Guest Assistance and Customer Service

Welcome players and provide assistance when they arrive at the courts.

Direct guests to their assigned courts and explain basic court procedures.

Assist players with general questions about court facilities and available equipment.

Provide rackets, and other rental equipment according to club procedures.

Assist guests with reasonable requests related to their playing session.

Maintain a friendly, professional, and service-oriented attitude.

Refer booking, payment, membership, and complaint issues to reception or the supervisor.

Respect guest privacy and maintain professional boundaries.

C. Equipment Management

Issue and collect rental rackets, and other club equipment.

Record equipment rentals and returns according to established procedures.

Inspect returned equipment for visible damage or missing items.

Keep equipment storage areas clean and organized.

Ensure equipment is available and ready for the next booking.

Report damaged, missing, or low-stock items to the supervisor.

Prevent unauthorized removal or use of club equipment.

D. Court Turnover and Session Coordination

Monitor court booking schedules and prepare courts for incoming players.

Coordinate with reception to confirm booking times and court assignments.

Help ensure players enter and leave courts according to booking schedules.

Notify reception of early arrivals, late arrivals, delays, and court availability changes.

Assist with transitions between sessions without unnecessarily disturbing players.

Report no-shows, overstay situations, and booking conflicts to reception.

Support court allocation during busy periods and special events as directed.

E. Court Cleanliness and Safety

Remove rubbish and visible debris from court surroundings.

Keep benches, seating areas, entrances, and equipment storage areas tidy.

Report spills, slippery surfaces, damaged glass, loose fixtures, or other hazards.

Place warning signs or barriers around hazards when appropriate and safe.

Prevent unauthorized access to courts or restricted operational areas.

Ensure players follow club safety rules and approved court-use policies.

Immediately inform management of any accident, injury, or dangerous condition.

Never attempt repairs beyond assigned responsibilities or technical competence.

F. Tournament and Event Support

Assist with court preparation for tournaments, competitions, coaching sessions, and social events.

Help organize rackets, seating, and other required equipment.

Coordinate court readiness and session timing with reception and event organizers.

Assist players with directions and event-related information.

Help maintain orderly movement of players between courts.

Follow specific instructions from the event coordinator or supervisor.

G. Communication and Teamwork

Maintain clear communication with reception regarding court availability and booking schedules.

Report technical problems to maintenance and cleanliness issues to housekeeping.

Inform security of suspicious activity, unauthorized access, or safety concerns.

Follow instructions from the Padel Club Manager and Padel Operations Supervisor.

Participate in shift briefings and handovers.

Record relevant incidents, equipment issues, and outstanding tasks in the designated logbook.

3. Daily Responsibilities

Opening duties

Arrive on time and attend the shift briefing.

Inspect assigned courts and surrounding areas.

Check court equipment, nets, gates, and visible safety conditions.

Ensure rental equipment is organized and available.

Report defects that could affect the first bookings.

Confirm court readiness with the supervisor.

During operations

Assist players and provide rental equipment.

Monitor court readiness and booking transitions.

Keep court surroundings clean and organized.

Report damage, safety hazards, and equipment shortages.

Coordinate with reception regarding booking changes and delays.

Support tournaments, coaching sessions, and special events when assigned.

Closing duties

Collect and account for rental equipment.

Inspect courts and surrounding areas for rubbish, damage, and lost property.

Store equipment in designated locations.

Report defects and outstanding maintenance requirements.

Complete the assigned checklist and shift handover.

Follow approved court and equipment shutdown procedures.

4. Key Performance Indicators (KPIs)

Courts are ready before scheduled booking times.

Rental equipment is accurately issued, collected, and stored.

Court turnover is completed efficiently.

Court surroundings remain clean and organized.

Safety hazards and equipment defects are reported promptly.

Guest requests are handled professionally.

Court schedules are followed in coordination with reception.

Daily checklists and shift handovers are completed accurately.

Compliance with club procedures and service standards.

5. Qualifications and Requirements

Previous experience in hospitality, sports facilities, recreation, or customer service is an advantage.

Basic understanding of padel or other racket sports is preferred.

Good communication and interpersonal skills.

Basic English skills are an advantage in an international club environment.

Strong attention to detail and a proactive attitude.

Physically capable of standing, walking, and performing light manual tasks throughout the shift.

Ability to work effectively in a team and during busy periods.

Flexibility to work shifts, weekends, public holidays, and special events.

6. Authority and Accountability

The Padel Attendant is authorized to:

Prepare courts and organize equipment for scheduled sessions.

Provide and collect rental equipment according to club procedures.

Report booking conflicts, safety hazards, and operational issues.

Request assistance from maintenance, housekeeping, security, or reception when necessary.

Recommend temporary suspension of court use when an immediate safety concern is identified, subject to established procedures and prompt notification to the supervisor.

The Padel Attendant must refer payment issues, refunds, booking changes outside delegated authority, disciplinary matters, and major operational decisions to the responsible supervisor.

The position is accountable for court readiness, equipment handling, guest assistance, cleanliness of assigned areas, and timely reporting of operational issues.