Deskripsi pekerjaan Order Taker Housekeeping / Housekeeping Coordinator Bali Holiday Properties
About Us
Dimora Bali (formerly Bali Holiday Properties) is a luxury villa dedicated to delivering exceptional, high-end guest experiences with premium service standards. We are looking for a detail-oriented, communicative, and highly organized individual to join our Housekeeping team.
Job Summary
The Order Taker Housekeeping serves as the central point of communication between guests, the Housekeeping department, and other departments regarding room/villa service requests, ensuring every guest request is handled promptly, accurately, and professionally.
Key Responsibilities
- Receive and log guest requests (extra amenities, laundry, maintenance, etc.).
- Assign and coordinate tasks to Room Attendants, Housekeeping, or related teams based on priority.
- Monitor room/villa status (occupied, vacant, dirty, clean, inspected) through the PMS/Housekeeping system.
- Liaise with Front Office regarding villa readiness for check-in/check-out.
- Record and follow up on lost & found items.
- Prepare daily reports on task status, guest complaints, and special requests.
- Handle guest complaints related to housekeeping politely and effectively, escalating to Manager when necessary
- Maintain guest confidentiality and privacy in line with luxury villa standards
Qualifications
- Minimum high school diploma; a Diploma in Hospitality is preferred
- At least 1 year of experience in a similar role, preferably in a 5-star hotel or luxury villa
- Good communication skills in both English and Indonesian (spoken & written)
- Familiarity with PMS systems is a plus.
- Detail-oriented, able to multitask, and work well under pressure
- Neat appearance with a friendly and professional attitude
- Willing to work on a shift schedule
What We Offer
Service charge
BPJS Kesehatan dan BPJS Ketenagakerjaan
