Order Management Staff

Company Description

PT Control Systems Arena Para Nusa is an Emerson Local Business Partner, exclusively supplying Fisher valves in Indonesia since 1980. The company focuses on Process Instrumentation, Control System, Valves, Metering Systems, and associated technical services, serving a wide range of industries including Oil and Gas, Power Generation, Chemical, and more. As an exclusive sales channel for many Emerson brands, PT Control Systems Arena Para Nusa offers local knowledge and superior technical expertise. Certified by Emerson, the company ensures consistent and responsive support for its customers.

Job Descriptions:

• Manage the end-to-end order process, from receiving customer Purchase Orders (PO) through order fulfillment, delivery, and payment coordination with the principal, warehouse, and customers.
• Maintain accurate order records in the SunFish ERP system, monitor order progress, and prepare weekly order status reports for the Division Manager.
• Coordinate customer-related activities, including Kick-Off Meetings (KOM), Functional Acceptance Tests (FAT), warranty claims, and other after-sales support.
• Build strong relationships with customers and internal stakeholders to ensure timely order execution and a high level of customer satisfaction.

Qualifications:

• Bachelor's Degree (S1) in Logistics, Business Administration, Management, or other related fields.
• Minimum 2 years of experience in Order Management, Sales Administration, or a similar role is preferred.
• Good understanding of order fulfillment, logistics processes, and sales administration, preferably in the instrumentation or industrial products industry.
• Familiar with ERP systems (experience with SunFish ERP is an advantage) and proficient in Microsoft Office, especially Excel.
• Strong analytical, communication, and coordination skills with attention to detail.Proactive, energetic, agile, and able to work effectively in a fast-paced environment while managing multiple priorities.