Job description for Operations & Client Relations Coordinator at The Property Runway
Location: Singapore (Remote/Hybrid options available)
Report to: Portfolio Manager
The Mission
At The Property Runway, we don't just manage assets; we curate legacies. We are looking for an Operations & Client Relations Coordinator who is obsessed with precision and dedicated to providing a "concierge-level" experience to our landlords and tenants. You are the invisible force that ensures 90+ luxury property cases run with clockwork efficiency, allowing our agents to focus on the "big win."
The Responsibilities
The Onboarding Specialist: Own the end-to-end documentation for new tenancies—from filing marketing assets and owner details to ensuring TA executions and stamp duties are 100% compliant.
The Folder Architect: Maintain a "Zero-Error" filing system. You ensure every lease, floorplan, and bank detail is updated instantly and filed logically for immediate retrieval.
The Vendor Diplomat: Coordinate with our elite list of contractors. You are the one who ensures repairs are done right the first time and that landlords are kept informed with professional, soothing updates.
The Commission Guardian: Track the submission of all transaction documents and follow up on commission payouts. You ensure the team is rewarded for their hard work on time.
The Sentinel: Proactively monitor the "Lease Horizon." You trigger renewals 90 days in advance, ensuring zero "surprises" for our clients.
The Crisis Triage: Be the first point of contact for tenant queries. You use logic and our established SOPs to solve problems before they escalate to the Director.
Your Profile:
Obsessively Organized: You find peace in a perfectly updated spreadsheet and a clean CRM.
Proactive Communicator: You don't wait for a landlord to ask for an update; you’ve already sent it. You have the "soothing" touch that turns a technical defect into a minor inconvenience.
Logic-First Thinker: When a pipe bursts at 10 PM, you don't panic. You follow the SOP, call the right vendor, and brief the manager with the solution already in hand.
Tech-Native: You are comfortable mastering new platforms (CRM, Automation, Cloud Storage) to speed up your own workflow.
Real Estate Savvy: Prior experience in Singapore real estate operations or luxury property management is highly preferred.
Why Join Us?
You will be working with a high-growth, technology-forward collective that values your brain as much as your execution. You aren't just an "admin"; you are the Chief of Staff for our Rental Portfolio.
