Operational Supervisor

TRM Hospitality, a dynamic leader in the hospitality industry, manages a diverse portfolio of hotels, resorts, and villas under five renowned brands. Spanning across three to five-star establishments, we are committed to delivering "Authentic Beyond Compare" experiences, blending traditional Balinese living with modern amenities and comfort. As we continue to grow and enhance our offerings, we are excited to welcome an Operations Assistant to join our team in Denpasar Barat, Denpasar, Bali, Indonesia. This position offers an opportunity to contribute to the seamless operation of our properties and to immerse oneself in the vibrant culture of Bali.

In this role as an Operations Assistant, you will play a crucial part in maintaining the efficiency and excellence of our hotel operations. Your primary responsibilities will include:

- Ensuring smooth check-in and check-out processes for guests.

- Assisting in the management of room status and availability.

- Providing excellent customer service by addressing guest inquiries and concerns promptly.

- Coordinating with various departments to ensure timely and effective communication.

- Maintaining accurate records and updating databases as required.

- Assisting in the preparation of reports and documentation related to operations.

We are looking for candidates who are eager to contribute to our team and bring their unique talents to our properties. Here are the qualifications we seek in an ideal candidate:

Candidates must possess a Senior or Vocational High School education level, demonstrating a strong foundation in hospitality practices. While formal education is important, we value hands-on experience and a passion for providing exceptional guest service.

Key skills required for this position include:

- Strong customer service orientation, ensuring that each guest's experience is memorable and positive.

- Excellent communication skills, both written and verbal, to effectively interact with guests and colleagues.

- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, to manage tasks efficiently.

Join us at TRM Hospitality, where your efforts will contribute to creating unforgettable experiences for our guests and helping us maintain our commitment to "Authentic Beyond Compare." We offer a supportive work environment and opportunities for growth within the organization. If you are ready to embark on an exciting career in hospitality, we encourage you to apply.