Operational Restaurant Supervisor

Supervise and coordinate daily restaurant operations.

Ensure excellent customer service and maintain service quality standards.

1. Monitor and manage ESB/POS systems and back-office operational reports.
2. Handle operational administration and ensure accurate documentation.
3. Coordinate with vendors and third parties related to restaurant operational needs.
4. Monitor restaurant facilities and equipment, and coordinate maintenance or repairs when necessary.
5. Ensure all staff follow company SOPs, operational standards, and workplace discipline.
6. Conduct staff coordination, briefing, and operational supervision during shifts.
7. Handle customer complaints and operational issues professionally and efficiently.
8. Oversee packaging quality for dine-in, takeaway, and delivery orders.
9. Conduct regular stock opname and monitor inventory accuracy.
10. Assist in problem solving and decision making during operational issues.
11. Prepare and manage staff scheduling, shift arrangements, and manpower allocation.
12. Maintain cleanliness, organization, and operational readiness of all restaurant areas.
13. Work closely with management and other departments to improve operational performance.