Operational Manager

Grand Kesambi is seeking an experienced, results-driven, and dynamic Operational Manager to oversee and optimize our daily property/resort operations. In this role, you will be responsible for driving operational efficiency, maintaining exceptional service excellence, managing operational budgets, and leading cross-functional department heads to ensure a seamless guest experience and sustainable business growth.

Job Requirements:

• Bachelor’s Degree (S1) in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 3 – 5 years of proven experience in a managerial role (Operational Manager, Assistant General Manager, or Senior Operation Supervisor) within the Hospitality, Resort, Villa, or Property Management industry.
• Demonstrated expertise in managing operational budgets (OPEX) and interpreting operational financial statements (Profit & Loss).
• Comprehensive knowledge of end-to-end resort/property operations, including Front Office, Housekeeping, F&B, Engineering, and Grounds Maintenance.
• Proven track record in developing, implementing, and evaluating Standard Operating Procedures (SOPs).
• Proficient in Hotel Property Management Systems (PMS) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Fluency in English (both written and spoken) is required for communicating with international guests, executive management, and external partners.
• Strong leadership, decision-making, and people-management skills.
• Exceptional problem-solving and crisis-management abilities.

Key Responsibilities:

• Lead, supervise, and coordinate all day-to-day resort operational activities to ensure optimal efficiency and adherence to company standards.
• Manage operational budgets, control expenses, and drive cost-efficiency without compromising service quality.
• Conduct regular property audits and inspections to ensure the highest standards of cleanliness, security, and facility maintenance.
• Direct HR allocations within operations, oversee scheduling, and provide continuous coaching and training to department supervisors/heads.
• Handle complex guest inquiries and resolve complaints promptly to ensure high guest satisfaction scores.
• Prepare and present detailed operational, financial, and performance evaluation reports to executive management.