Asuransi Raksa Pratikara was established in 1975 and conducts business operation based on the motto “Prudent and Trusted”. Our service qualities are enshrined in our professional, reliable, experienced and conscientious staff. Armed with the latest innovative insurance knowledge, we are constantly prepared to deliver high quality insurance services to our clientele. Our services comprise 23 offices nation-wide in Indonesia supported by the latest information technology. Communications among branches are performed through on-line network.
Driven by the customers trust built up over the years, we never stop endeavoring to improve the quality of our services. As a testimony to our commitment to quality service, we implemented 24-hour customer service and free car-towing service within the Jakarta-Bogor-Depok-Tangerang-Bekasi area in 2003. Having gained wide acclaim from customers, the free car-towing service was expanded to the area of Bandung and Surabaya. In 2004, we once again materialized our commitment to the enhancement of customer satisfaction by launching Raksa Gold Club (RGC), which provides dedicated services to motor-car policy holders with sum-insured of and above US$ 70,000. No efforts have been spared to ensure our best services to our customers. In 2005, we created Raksa Emergency Quick Service (REQS) rendering quick assistance to customers encountering emergency on the road, such as flat tires and car engine failure. Following the success of Raksa Gold Club, we achieved another milestone in upgrading our claim service by launching Raksa Silver Club (RSC) which is specifically aimed at pampering customers with motor insurance coverage below US$ 70,000. The advent of RSC brings in a new touch in insurance world which distinguishes Asuransi Raksa Pratikara from other insurers. Under our claim service motto “MUCAK” (Mudah, Cepat, Akrab which is translated as Easy, Fast, Friendly) all customers visiting RSC will enjoy relaxing ambience and affable claim service.
