Deskripsi pekerjaan Operation Admins The OCX
Employment Type
Full-time, 3-month contract with potential conversion to permanent employment.
Working Arrangement
On-site, Jakarta.
About the Role
We are looking for a reliable and organized Operations Admin to support OCX’s daily operations. You will help keep the store running smoothly, welcome visitors, manage administrative tasks, and assist with seller and customer inquiries.
You will also be responsible for opening and closing the store according to OCX’s procedures. This role is ideal for someone who is proactive, detail-oriented, approachable, and comfortable handling different operational tasks in a fast-paced startup environment.
Key Responsibilities
- Store Operations & Management: Handle daily store opening and closing, maintain store cleanliness and organization, check equipment and supplies, ensure the premises are secured, and report operational or security issues.
- Receptionist & Visitor Management: Welcome visitors, sellers, and business partners, handle general inquiries and incoming calls or messages, coordinate appointments, and direct visitors to the appropriate team.
- Administrative Support: Manage daily administrative tasks, including data entry, document organization, recordkeeping, visitor logs, operational checklists, and office or store supplies.
- Seller & Customer Support: Assist sellers and customers with general inquiries about OCX, guide sellers through basic onboarding and account setup, and direct transaction, listing, consignment, or payout inquiries to the relevant team.
- Team Coordination & General Support: Coordinate with internal teams, prepare the store or office for meetings and activities, assist with event preparation, identify operational improvements, and perform other administrative or operational duties as assigned.
Requirements
- Strong organizational and administrative skills.
- Reliable, punctual, and responsible, especially when handling store opening and closing.
- Friendly and professional when interacting with visitors, sellers, and customers.
- Good communication skills in Bahasa Indonesia
- Basic English communication skills.
- Comfortable using Microsoft 365, spreadsheets, and basic administrative tools.
- Detail-oriented and able to maintain accurate records.
- Able to work independently while coordinating with different teams.
- Willing to handle a variety of tasks in a fast-paced startup environment.
- Available to work on-site in Jakarta, including Saturdays.
- Able to maintain a minimum monthly attendance rate of 90%.
- Expected to arrive 20–30 minutes before scheduled working hours to ensure readiness for daily operations.
- Must be committed to the assigned on-site working arrangement. WFH is not permitted unless specifically instructed by or approved by the direct lead.
Nice to Have
- Previous experience in operations administration, receptionist duties, retail operations, or office administration.
- Experience opening or closing a retail store, office, or similar business location.
- Familiarity with e-commerce, collectibles, trading card games, or retail businesses.
- Experience handling customer or seller inquiries.
- Experience supporting events or community activities.
Engagement Details
- Full-time, 3-month contract.
- Potential conversion to permanent employment based on performance and business needs.
- On-site in Jakarta, with Saturday availability required as part of the assigned working schedule.
- Attendance & Punctuality: Monthly attendance below 90% or more than three instances of lateness within a month may result in a formal warning.
- Disciplinary Measures: Three accumulated formal warnings may lead to termination of employment or non-renewal of the contract, subject to the employment agreement and applicable regulations.
- Overtime: Any additional working days beyond the agreed monthly working schedule will be compensated in accordance with applicable overtime regulations and company policy.
- Training and operational guidance will be provided.
