Online Customer Support Specialist
Yogyakarta, Indonesia Bisa kerja remote
Tunjangan dan keuntungan
Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining with Pt. Bukit Vista Nusantara allows you to work anywhere without place-constraint.
Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
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Medical coverage
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
Personal Development
Personal and professional development are equally important for us. At Pt. Bukit Vista Nusantara, we have prepared various personal development programs related to hobbies, interpersonal as well as soft skills, and many more.
Skills wajib
Deskripsi pekerjaan Online Customer Support Specialist Pt. Bukit Vista Nusantara
About Company:
Bukit Vista aims to challenge the traditional hospitality industry by merging innovative technology, agile startup methods, and an incredible guest experience. Our over 50,000 guests in the past years have discovered corners of Southeast Asia through the lens of local, inspirational travel. We nurture a community of over 150+ properties and owners trust Bukit Vista to engage and delight guests coming from all over the world.
About Team:
The Online Customer Support Team will be the host where you communicate with our guests & help them during their stay in our delightful properties. You’ll manage & respond to guests’ bookings by coordinating with the reservation team. You will also collaborate with Hosting specialists in terms of getting the details of partner properties to be served at the guests’ table.
About You:
You are obsessed with guest satisfaction and delight. When a guest has the perfect check-in experience to the properties they are staying for holidays, you feel delighted. You’re empathetic & poised when dealing with guest conflicts and you can keep a calm, steady focus to resolve all the daily situations that might arise.
What will you do:
- Take care of our guests by fulfilling their needs to ensure our guests have a good staying experience from check-in.
- Develop a good long term connection with our guests by keeping good communication to keep them engaged
- Share experiences & stories during and after the guests’ stay that inspire delight
- Positively transform guests into self-actualization that creates awareness for our upcoming guests
Terms and Conditions for Full-time Positions:
- This recruitment process requires a 3-month probation process (orientation)
Qualifications
- Personality: growth mindset, bias to action, self-learner.
- Nurturing personality: helpful and cheerful.
- Excellent communication skills:
- Crisis management
- Problem Solving
- Negotiation and Persuasion to do cross-selling and up-selling.
- Good time management
- Proficient in written/spoken English.
- Education: We have no preference.
- You’ll be trained and expected to be competent in these skills min. within 30 days:
- Onsite Hosting
- Visit the Guest and Partners in some occasion
- Property Knowledge → Understanding property facilities and amenities
- Area Knowledge → Understanding area coverage of the property located
- Transforming Guest
- Welcoming Guest
- Guest Morning Check
- Checking out Guest
- Making sure Guest Leaving Review
- Education: We have no preference.
Perks & Benefits
- A collaborative, global working environment.
- Employee Mentorship program and learning stacks.
- Employee recognition program.
- Flexible public holidays and Paid time-offs.
- Medical health insurance.
Tentang Perusahaan
Meet Bukit Vista, a property management startup, based in sunny, tropical Bali with a vision to change the future of the hospitality industry. We’re proud to announce an innovative solution that will simplify the lives of property owners & enhance the careers of hospitality workers worldwide. We believe that this application will find massive adoption in the post CoVID 19 world as the hospitality industry rises to a new future.
Bukit Vista is a team of fun-loving professional hosts who love to work hard and play harder. We are the ambassadors to our neighborhoods. We manage over 170+ unique properties, 12 Airbnb accounts and over 30,000 combined reviews. We’ve hosted over 40,000 Airbnb guests as of Dec 2019.
Alamat kantor
Jalan Anggrek I5 No. 2, Sektor Bunga, Jl. Puri Gading, Jimbaran, South Kuta, Badung Regency, Bali 80361Lowongan Lainnya Untukmu
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