Deskripsi pekerjaan Offline Sales & Store Development Manager Make Scents
Role Summary
As Offline Sales & Store Development Manager, you'll be the driving force behind WOMS's offline expansion. You'll take full ownership of the store-opening cycle — from location scouting and operational setup to team recruitment, SOP development, and ensuring each store runs smoothly and meets its sales targets.
Key Responsibilities
- Store development & location scouting — Research and survey prospective locations (malls, retail units, strategic areas), analyze foot traffic, demographics, and sales potential, and negotiate leases while coordinating with property managers/landlords.
- Store setup & operations — Lead the store opening process (fit-out, display, basic permits), ensure smooth day-to-day operations, and keep the WOMS brand experience consistent between online and offline.
- Team recruitment & development — Source, screen, and hire store staff (sales associates/cashiers), deliver product and service training, and manage scheduling, performance, and development of the on-ground team.
- Managing store stock and inventory in coordination with the online/warehouse team to maintain product availability and avoid overstock or stockouts
- SOP development — Build and document Standard Operating Procedures for store operations, customer service, sales, and stock handling — ensuring every store runs to the same standard and can be easily replicated as we expand.
- Initiating offline activations such as pop-up stores, bazaars, or events to expand brand reach while coordinating with the marketing team on in-store promotions.
- Target achievement — Set and pursue store sales targets, monitor performance regularly, and develop strategies to grow sales and hit the assigned KPIs.
Qualifications
We're looking for candidates with at least 1–2 years of experience in retail, store operations, area/store management, or offline sales (experience in FMCG, beauty, fragrance, or lifestyle is a strong plus). The ideal candidate has been directly involved in opening new stores and has a solid grasp of retail operations, SOP development, and team management.
What We Offer
The opportunity to build and lead the offline expansion of a fast-growing brand; room to grow with the company and take on a strategic role; a dynamic, collaborative work environment; and a competitive compensation package based on experience (base salary + target-based incentives/bonus).
