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Komputer & Perangkat LunakEngineer Jaringan
Kontrak · Kerja di lokasi
Minimal Diploma (D1 - D4)
1 - 3 tahun pengalaman

Loker ini dikelola oleh

SS
Stevanie Stevanie

Persyaratan

Kerja di lokasi
1 - 3 tahun pengalaman
Minimal Diploma (D1 - D4)

Skills

Firewall

Network Security

Network Monitoring

Cisco

LAN

Benefit Kerja

Training/Certification

Career Path

Work Insurance

THR

Team-building events

Health Insurance

Deskripsi pekerjaan NOC Helpdesk PT Visionet Data Internasional

Qualifications

  • Minimum Diploma (D3)/Bachelor's Degree (S1) in Informatics Engineering/Information Systems/Electrical Engineering or related field.
  • Minimum 1–2 years of work experience in Helpdesk, IT Support, or NOC (fresh graduates are welcome to apply with strong foundational skills).
  • Understanding of basic computer networking concepts (LAN, WAN, VPN, TCP/IP, DNS, DHCP).
  • Familiarity with Windows and Linux operating systems, as well as troubleshooting user devices (PCs, printers, email, and application access).
  • Proficiency in ticketing systems and monitoring tools.
  • Good communication skills, thoroughness, and a service-oriented approach.
  • MTCNA, CCNA, or CompTIA IT Support certifications are a plus.
  • Willingness to work 24/7 shifts.
  • Placement at Karawaci, Tangerang

Responsibilities

  • Perform real-time system, network, and application monitoring.
  • Receive and record user tickets (via phone, email, or portal).
  • Handle first-level troubleshooting (end-user support, basic network/server issues).
  • Escalate incidents to the relevant team if they cannot be resolved at the first level.
  • Prepare daily shift reports (ticket status, incidents, and service availability).
  • Maintain up-to-date procedure documentation and knowledge base.

Proses Wawancara

Tentang Perusahaan
PT Visionet Data Internasional
PT Visionet Data Internasional
Information Technology and Services
1001 - 5000 karyawan

PT Visionet Data Internasional is the largest total IT Managed Services Company in Indonesia. Offering a nation-wide coverage for more than 200 service points throughout Indonesia. Certificate of ISO 9001:2008 – Quality Management System – Contact Center Services, Certificate of ISO 9001:2008 – Quality Management System – EDC, DSN, IT and Certificate of ISO 27001:2013 – Information Security Management System – Data Center Management (including System Server and Network Managed Services), our focus is in helping and supporting our customers in managing their IT operations and ensuring the optimal performances as well as reliability and effectiveness in day-to-day basis so that our customers can focus in their core business.

Our Vision

Supporting our customers in maximizing technology in order to be more competitive in their respective market

Our Mission

Developing High Value Business portfolio through continuous expansion in the outsourcing business with consistent level of services, cost advantage and technology benefit and flexibility.

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