Job Requirements
Job benefits
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Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
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Remote work options
Thanks to technology, we no longer have to be physically present at the office to be productive. Joining our company allows you to work anywhere without place-constraint.
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Free food & beverages
Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We'll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.
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Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Job description for Nhân Viên Hỗ Trợ Khách Hàng Parttime (Customer Support Agent) at Gear Inc.
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team’s targets
- Keep records of issues/problem for further investigation from functional teams
- Follow communication procedures, guidelines, and policies
- Work with managers on the customer feedback
- Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
- Good computer skills (familiar with MS Office & Google applications).
- Familiar with smartphone/ mobile device/mobile applications
- Excellent interpersonal skills.
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm.
- Ability to work independently and in a team.
- Flexible, adaptable to new changes
- College students and freshmen are preferable
- For those who have outstanding performance after 3 months, we may extend the contract for full-time employment.
- Attractive benefits (PT: 35,000 - 40,000 VND/hour)
- International, fun, and professional working environment.
- Continuous training to fully develop your potential
- An open and honest culture where people are valued, treated fairly, trusted, and empowered.
- Flexible working hours.
- Nap room for a quick rest
- Laptop/computer and other equipment is provided
- Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
- In-house classes: Yoga and BJJ
- 200% pay on holidays and 300% on Tet
- 12AM - 6AM
- 6AM - 12PM
- 12PM - 6PM
- 6PM - 12AM
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