Membership Service Manager

Body Factory Bali is hiring:

Membership Service Manager

General Qualification:

• Minimum 3 years of experience in Front Office, Guest Relations, Membership Services, or a similar supervisory/managerial role within the hospitality, wellness, or fitness industry.
• Strong leadership skills with the ability to lead, coach, and motivate a service-oriented team.
• Excellent communication and interpersonal skills with a passion for delivering exceptional guest and member experiences.
• Proven ability to handle member inquiries, requests, feedback, and complaints professionally while ensuring effective service recovery.
• Strong understanding of front office operations, reservations, membership services, and customer service standards.
• Highly organized with excellent problem-solving, multitasking, and decision-making abilities in a fast-paced environment.
• Ability to maintain high service standards while ensuring smooth day-to-day operations.
• Fluent in English, both written and spoken.
• Positive attitude, professional appearance, and strong attention to detail.
• Flexible to work shifts, weekends, and public holidays as required.