Membership Relation Manager

Body Factory Bali is hiring:

Membership Relation Manager

General qualifications:

• Minimum 3 years of experience in Membership, Guest Relations, Customer Service, Sales, or a similar role, preferably in the fitness, wellness, hospitality, or luxury service industry.
• Excellent communication, interpersonal, and relationship-building skills.
• Strong customer service mindset with the ability to build long-term relationships and deliver exceptional member experiences.
• Proactive in engaging with members, including reconnecting with inactive members, maintaining regular follow-ups, and driving member retention.
• Attentive to member preferences and key milestones (e.g., birthdays, anniversaries, and personal interests) to create personalized experiences and strengthen member loyalty.
• Confident in handling member inquiries, feedback, and conflict resolution professionally.
• Target-oriented with strong sales, retention, and upselling abilities.
• Well-groomed, professional, and passionate about health, fitness, and wellness.
• Strong organizational, problem-solving, and multitasking skills.
• Fluent in English, both written and spoken; additional languages are an advantage.
• Willing to work flexible hours, including weekends and public holidays when required.