Deskripsi pekerjaan Marketing Internship - Customer Service Jabarano Coffee
REQUIREMENTS :
- Final semester student (no active classes) or fresh graduate
- Background in Marketing, Communications, or other relevant majors
- Communicative, adaptable, and responsive
- Proficient in Microsoft Office and Spreadsheets
- Experience in collecting data collection is a plus
- Willing to use personal device (laptop)
- Willing to work on-site in Jabarano Coffee Bandung
JOB DESCRIPTION :
- Handle customer inquiries, suggestions, and complaints
- Monitor and respond to customer feedback
- Maintain customer data and feedback records
- Coordinate with cross-functional teams to resolve customer issues
- Monitor customer reviews across digital platforms
- Support marketing campaigns and promotional activities
- Prepare customer experience reports and insights

