Tingkatkan peluangmu menemukan pekerjaan baru. Kami akan melihat kesesuaian skill di profilmu dengan yang ada di deskripsi pekerjaan.
Skills
Pelayanan Pelanggan
Bahasa Cina
Loker ini dikelola oleh
MIFX INDONESIA
Aktif sebulan yang lalu
Deskripsi pekerjaan Mandarin Customer Service MIFX Indonesia
About Us
MIFX is a pioneer trading platform in Indonesia that is backed by a 22 years old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.
MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.
Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously growing our volumes by improving our customer experience and people's experience for sure to grow with us.
We are looking for more talents to create a positive impact.
#SemudahItu join us and be part of Indonesia's next largest fintech company!
Are you ready to be a part of MIFX for the upcoming “big wave”?
What you will do:
Handle cutomers's inquiries and complaints efficiently.
Deal with customer complaints, provide a solution and offer alternatives within Company guideline policy.
Follow up and ensure closure of inquiry or issue.
Ability to demonstrate English & Chinese written and verbal communication skills
Assisting customer’s account opening process
Learning about company’s products or services and keeping up to date with changes
Providing translations when necessary based on language ability
What you will need:
Candidates must possess at least Bachelor's Degree in any field
Ability to demonstrate English & Chinese written and verbal communication skills
At least 1 year of working experience in the related field
Proficiency in using Customer Support Ticketing Software is a plus
Familiar with troubleshooting and resolving QoS (Quality of Service) related issues
Excellent judgment to prioritize customer issues based on their urgency and severity
The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation
Love to provide excellent service to the customers in a good way
Ability to communicate effectively oral and written to help customers fix their issues and feel satisfied with the experience
MIFX is a pioneer trading platform in Indonesia that is backed by a 22 years old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.
MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.
Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously growing our volumes by improving our customer experience and people's experience for sure to grow with us.
We are looking for more talents to create a positive impact.
#SemudahItu join us and be part of Indonesia's next largest fintech company!
Are you ready to be a part of MIFX for the upcoming “big wave”?
Alamat kantor
Sahid Sudirman Center
Galeri Perusahaan
Tips Aman Cari Kerja
Jangan berikan informasi rekening, kartu kredit, atau uang saat melamar kerja. Perusahaan yang legal tidak memungut biaya rekrutmen.
Glints adalah ekosistem talenta terdepan di kawasan Asia Tenggara. Misi kami adalah mewujudkan 120 juta profesional di kawasan untuk terus mengembangkan karirnya dan memberdayakan organisasi sehingga dapat menemukan kandidat yang tepat dari penjuru Asia Tenggara. Secara resmi berdiri di Singapura pada tahun 2015 di Singapura, Glints telah memberdayakan lebih dari 5 juta talenta dan 60.000 organisasi untuk mewujudkan potensi terbaiknya. Hari ini, kami berada di garis depan pemberdayaan kandidat sebagai startup dengan pertumbuhan tercepat khususnya kategori pengembangan karir dan rekrutmen. Saat ini, Glints beroperasi di Indonesia, Malaysia, Singapura, Vietnam Filipina dan Taiwan.
Layanan Pengaduan Konsumen
Company Address: Jl. Hang Lekiu KM. 2 Teluk Mata Ikan, Desa/Kelurahan Sambau, Kec. Nongsa, Kota Batam, Provinsi Kepulauan Riau, Kode Pos: 29465