Manager

About the role

Manager Helios Padel Club is responsible for ensuring all club operations run smoothly, professionally, cleanly, safely, and profitably, while delivering the best experience for every customer. The Manager serves as the main liaison between owner/director, operational staff, customers, community, tenants, vendors, coaches, and partners.

Key responsibilities

• Ensure Helios Padel Club is ready to operate daily according to operational hours, including opening and closing checklists
• Ensure all courts are clean and ready for use, and all facilities (lighting, electricity, water, toilets, showers, AC, Wi-Fi, sound system) function properly
• Oversee cleanliness of all club areas and ensure parking is organized with good customer service from arrival to departure
• Handle operational issues quickly without always waiting for owner instructions
• Create work schedules and shifts, ensure staff discipline and punctuality, conduct pre-operational briefings, and evaluate staff performance
• Maintain Helios service standards by ensuring customers are greeted warmly, bookings are well-prepared, complaints are handled quickly, and regular customers receive good attention
• Monitor business performance including court occupancy, prime and non-prime time utilization, booking revenue, membership/packages, coaching, tournaments/events, sponsorships, and tenant partnerships
• Actively seek ways to increase court utilization, especially during non-prime time
• Build the padel ecosystem at Helios by developing relationships with padel communities, organizing tournaments and social games, and identifying partnership and sponsorship opportunities
• Work with marketing team to increase traffic and revenue by informing customers of promotions, offering memberships, collecting customer data, and identifying potential customers and community members
• Ensure all operational transactions are recorded correctly, including cash, transfers, QRIS, and other payment methods, and perform daily transaction reconciliation
• Manage petty cash, collect invoices, and prepare daily and weekly reports on revenue and expenses
• Conduct routine checks on assets and inventory including padel, racket rentals, cleaning equipment, operational equipment, furniture, electronics, event equipment, and merchandise
• Conduct regular inspections of courts, artificial grass, nets, glass, lighting, toilets, plumbing, AC, ventilation, electrical systems, CCTV, furniture, signage, and parking areas, and report damage with photos and urgency assessment
• Serve as operational point of contact for tenants and partners, ensuring they follow Helios rules, maintain cleanliness, do not disrupt club operations, and maintain service quality
• Provide daily reports on bookings, court hours sold, daily revenue, events, customer complaints, operational issues, facility damage, staff attendance, and important expenses
• Provide weekly reports on total revenue, court occupancy, prime vs non-prime utilization, membership sales, customer complaints, maintenance, staff performance, community/event performance, and action plans

About you

• Experience as Manager/Supervisor in hospitality, sports venue, gym, F&B, entertainment, or service industry
• Strong leadership abilities
• Firm but professional demeanor
• Problem-solving capability
• Understanding of basic sales and customer service
• Ability to manage staff with shift systems
• Understanding of basic financial reporting
• Ability to use spreadsheets and booking/POS systems
• Willing to work weekends and public holidays as needed for operations
• Good communication skills
• High integrity