Manager Operasional

Job Description / Responsibilities:

As an Operational Supervisor / Manager, you will play a key role in ensuring the clinic’s daily operations run efficiently and professionally, including:

• Overseeing daily clinic operations to maintain efficiency and high service standards.
• Supervising the daily performance of frontliners, nurses, customer service, and administrative staff.
• Training and onboarding new employees, with regular evaluations to improve service quality.
• Handling patient complaints professionally and implementing service improvement processes.
• Preparing monthly reports on staff salaries & incentives and calculating doctors’ fees based on schedules and patient volume.
• Monitoring inventory, ordering medicines and medical supplies, and ensuring availability according to needs.
• Maintaining clinic cleanliness, safety, and comfort.
• Developing and updating operational and service SOPs.
• Analyzing operational performance and recommending efficiency improvements.
• Reporting activities and findings regularly to management.

Qualifications:

1. Minimum Diploma (D3) or Bachelor’s degree in Management, Healthcare, Nursing, Hospital Administration, or related fields.
2. At least 2 years of experience as an operational supervisor/manager in clinics or healthcare services.
3. High driven: proactive, takes initiative, continuously seeks system improvements without waiting for instructions.
4. Target-oriented: works with operational KPIs and actively drives the team to meet service standards.
5. Strong leadership and communication skills to manage cross-functional teams.
6. Experienced in handling payroll, attendance, and basic payroll reporting.
7. Able to multitask while maintaining accuracy in administration.
8. Proficient in Microsoft Excel / Google Sheets and clinic management systems
9. Willing to work in shifts and on weekends (with rotating days off).