Deskripsi pekerjaan Manage Service Engineer Iproteksi Telematika
Junior Security Engineer — Onsite (L1)
Requirements:
Bachelor's degree or equivalent qualification in IT/Computing or demonstrated equivalent work experience.
Job Description
• Entry-level experience with troubleshooting and providing support in security, network, data centre, systems, or storage administration and monitoring services within a medium to large ICT organization.
• Skills in active listening techniques such as paraphrasing, probing for further relevant information, and refraining from interrupting.
• Highly disciplined in handling of tickets on a day-to-day basis. Acts promptly as per defined SOPs.
• Tries to resolve as many tickets as possible using available Knowledge Articles or provided SOPs.
• Good understanding of using Ticketing Tools.
• Ability to communicate and work across different cultures and social groups.
• Capacity to plan activities and projects well in advance, adapting to changing circumstances as needed.
• Positive outlook and ability to perform well under pressure.
• Eagerness to work diligently and extend hours when necessary.
• Able to work in a shifting schedule.
• Client-centric approach, always putting clients at the forefront of interactions.
Experience using one or more of the following products it must:
• DLP — Forcepoint / Trellix
• Endpoint Protection — Trend Micro / CrowdStrike / Trellix / SentinelOne
• Zscaler SASE
• VMware ESXI/Nutanix HCI
• Endpoint Management — ManageEngine / Ivanti / Tanium
• Network Access Control
