Livestreaming Operations Specialist

We are seeking a highly organized, technical, and fast-acting Live-Streaming Operations Specialist to run the engine room of our live-commerce studio. In this role, you will be the backbone of every broadcast, ensuring that our live-streaming hosts have the schedule, equipment, and knowledge to improve livestream performance in real-time. You will manage host scheduling, oversee studio infrastructure, monitor technical streaming performance, review the host performance, and collaborate with them on action plans needed.

Key Responsibilities

1. Host Scheduling & Programming: Build and maintain the master programming calendar for all internal live streams, coordinating host shifts, host briefs, featured product carts, and promotional event sequences.
2. Technical Production Management: Own the setup, maintenance, and cataloging of all physical studio equipment. Troubleshoot any connectivity or hardware glitches instantly mid-stream.
3. Real-Time Stream Monitoring & Feedback: Actively shadow live broadcasts to monitor audio-visual latency, and real-time sales and user engagement levels. Ensure community guidelines are maintained in the live chat.
4. Live Backend Management: Manage the internal admin dashboard for voucher creations and gimmick updates when necessary.
5. Performance Metrics & Analytics: Aggregate post-stream data dashboards tracking core metrics (e.g., viewer, average watch time, click-through rates, conversion, top products, etc.) to deliver optimization insights to the host and feedback to the Strategy team.

Qualifications & Requirements

Must Have:

• Bachelor’s degree in Communication, Business, Economics, or related fields.
• 1–3 years of hands-on experience in live-stream operations, studio broadcasting, or video production.
• High proficiency with livestreaming hardware & software architectures.
• Excellent attention to detail and data-driven in daily operations. Advanced proficiency in Microsoft Excel for managing data and creating reports.
• Strong communication and problem solving skills.
• Willingness to work in shift schedule aligned with peak user traffic windows.

Nice to Have:

• Working experience in TikTok Shop enablers, Shopee Live agencies, or digital media production houses.
• A personal passion for or deep understanding of TCG and hobbyist sub-cultures.

What We Offer

• Competitive salary
• Direct mentorship from the Head of Strategy and the founding team, bypassing corporate red tape.
• The chance to combine top-tier tech strategy with a creative environment filled with collectors, gamers, and builders.
• Dynamic, entrepreneurial work environment with passionate builders.