Deskripsi pekerjaan Live Operations Specialist (Live Ops) PT. Kitar Technology Indonesia
About Us:
Kitar is a fast-growing tech company specialising in second-hand mobile phone recycling and resale. We’re on a mission to make technology more sustainable by extending product lifecycles and reducing carbon emissions.
As we grow our e-commerce presence, we’re looking for a Livestream Operations Specialist (Live Ops) to help ensure our livestreams run smoothly and deliver engaging shopping experiences for our customers.
Key Responsibilities:
- Set up and operate livestream sessions, including camera, lighting, audio, and broadcasting software.
- Work closely with hosts/talents to ensure smooth execution of livestreams.
- Monitor stream performance and troubleshoot technical issues in real-time.
- Coordinate product displays, pricing overlays, and on-screen visuals during sessions.
- Track viewer engagement, comments, and questions, and assist with on-stream moderation or reply.
- Support post-livestream reporting and performance summaries.
- Collaborate with marketing, inventory, and fulfillment teams to prepare livestream line-ups and ensure product availability.
Requirements:
- Bachelor's degree (S1) or higher with up to 1 year of experience in operating e-commerce livestreams (TikTok Live, Shopee Live, LazLive, etc.).
- Proficient in spoken and written English.
- Strong understanding of livestream tools and equipment (e.g., OBS, mobile platforms, lighting, mic setup).
- Able to multitask, troubleshoot under pressure, and ensure smooth streaming.
- Willingness to work on rotating shifts, including evenings, weekends, and public holidays.
- Detail-oriented, punctual, and a team player.
- Basic editing or graphic overlay skills (e.g., Canva, Photoshop) is a bonus.
