Deskripsi pekerjaan L2 Customer Service Payment Company team staffinc
Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA
Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
Always comply with the latest SOP, Working Instructions, Company guidelines
Actively involve in team's activity based on availability

