Deskripsi pekerjaan L2 Customer Service Payment Djarum Group Semarang Recruitment Succsess
Deskripsi Pekerjaan
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Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA
Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
Always comply with the latest SOP, Working Instructions, Company guidelines
Actively involve in team's activity based on availability
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Persyaratan Pekerjaan
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Minimum Formal Education Level: D3/S1 from any discipline.
Preferably has at least 1 year of experience in Customer Care English (Layer 1 & 2) & Corporate Part
Maximum Age 30
Familiar With Travel agency
Familiar with salesforce/CRM
Ready for working under pressure.
Ready for working Shift.
