Skills
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Deskripsi pekerjaan L1 Application Support PT Faasri Utama Sakti
RESPONSIBILITIES :
- Possessing specialist knowledge of operating systems, devices, applications and software
- Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements.
- Support information of identification and escalation regarding application problem and operational issue
- Handle daily tickets and complaints
- Perform all tasks in accordance with all policies and procedures
QUALIFICATIONS :
- Bachelor's degree in Information Systems, or equivalent
- At least 1 year of working experience in Help Desk and/or application support
- Good knowledge and familiar with: Operating System, Windows & MS Office
- Can learn quickly for new applications / systems
- Excellent written and verbal communication skills to interact with both internal partners and external clients at all levels High-level written and verbal communication english skills
- Ability to assess complex processes and deliver practical solutions
Tentang Perusahaan
PT Faasri Utama Sakti ( est: 1985 ) is an innovative technology company that utilizes our relationships and appropriate technologies to build continuous value for our clients and partners. Our business model and approach present a refreshing change to traditional approaches to technology-based relationships.
Alamat kantor
Jalan Raya gading indah no.8 kav.A4-A5, Kelapa Gading,Galeri Perusahaan
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