Deskripsi pekerjaan Key Account Executive T&T Creative
About the Role
We are looking for a Key Account Executive to support the day-to-day operations and growth of our client accounts. You will work closely with our internal team and external brand partners to ensure smooth execution of digital campaigns—especially focused on eCommerce platforms like TikTok Shop and Shopee.
This role is perfect for someone who’s passionate about brand growth, understands online consumer behavior, and wants to work in a fast-paced, results-driven environment.
Key Responsibilities
Client Relationship Management
Serve as the day-to-day point of contact for assigned brand accounts
Maintain strong relationships through regular updates, performance reviews, and follow-ups
Campaign & Project Coordination
Coordinate between internal teams (livestream, content, design, ads, affiliate) to ensure timely execution
Monitor campaign deliverables and troubleshoot issues as they arise
Performance Tracking & Reporting
Analyze campaign data (GMV, traffic, conversions, CTR, etc.)
Provide actionable insights and recommendations to improve client performance
Prepare weekly/monthly reports and present them to clients
Proposal & Strategy Support
Assist in developing data-driven proposals and strategic plans for client growth
Research competitor performance and market trends to support new ideas
Account Growth
Identify upsell opportunities for new services (e.g., additional content, ads, influencer management)
Support retention initiatives and renewal of contracts
Requirements
Minimum 1 year of experience in a client-facing role within an eCommerce, agency, or marketplace environment
Strong understanding of Shopee, TikTok Shop, Tokopedia, or similar platforms
Good analytical and reporting skills (Google Sheets, Excel, Data Studio, etc.)
Comfortable in a fast-moving, multi-project environment
Excellent communication and coordination skills
Fluent in Bahasa Indonesia and English (basic)
Preferred Skills
Experience with TikTok or Shopee campaigns (livestreaming, content, or ads)
Background in working with fashion, beauty, FMCG, or tech brands
Familiar with basic digital marketing metrics and tools (e.g., Meta Ads, TikTok Ads)
