Junior Application Engineer

·       Resolve user requests and application issues escalated from the helpdesk (first level support).

·       Diagnose and resolve application problems efficiently and effectively.

·       Assist in testing and validating fixes or new features before deployment.

·       Provide technical support and guidance to end-users.

·       Document issues, resolution steps, and status updates in the ticketing system.

·       Collaborate with the development team to identify and fix more complex bugs or issues.

·       Monitor applications and systems to ensure optimal performance.

·       Provide weekly reports on resolved issues and user requests.

Experience : 3 - 5 Years