Deskripsi pekerjaan IT Tehnical Support Engineer Itconnexion
This IT Technical Support Engineer (Service Desk) role is best suited to those working in the Information Technology area with at least 2-years of experience supporting multiple client environments.
The responsibilities of this role include:
- Remote IT support for English speaking Australian based clients
- Build, maintain, and update site configuration details and documentation
- Install, configure, test and maintain operating systems, application software and system management tools
- Participate in the implementation, and post project support"
- Liaise with vendors and other IT personnel for problem resolution
- Remote support, monitoring, maintenance tasks
- Building & maintaining customer relationships
- You will work autonomously within the role but able to liaise effectively with various parts of the business/vendors as necessary.
Essential Requirement
- Fluent business grade English both spoken and written
- The ideal candidate will pose natural talent for client relationships and excellent communication skills, and passionate with constantly delivering "Amazing Customer Experience"
- Able to accomplish a task with attention to details and professional attitude
- Continuously skill and technical improvement by obtaining trainings and certifications
Relevant desirable skills and experience:
- IT Support (level 1 and level 2)
- Microsoft Operating System (Desktop/Server) and other OS (MacOS, UNIX/Linux)
- Basic Hardware troubleshooting (desktop, network devices, printers)
- Cloud Services: MS O365, MS Azure, AWS, Google Cloud, Sharepoint
- Active Directory, Group Policy, DHCP, DNS, IIS, TCP/IP, SCCM
- Virtualisation technology such as Hyper-V, VMWare, Citrix, Remote Desktop
- LAN / WAN experience with routers, wireless access points, firewalls
- Backup and DR solutions: MS Windows Server Backup, Symantec Backup Exec, Veeam, Datto, Unitrends, Spanning, Backupify
- Qualification: Any technology vendor certifications will be highly regarded especially around Microsoft, Sophos, and AWS technology stack
