IT Tech Lead / Engineering Delivery Manager

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TECH LEAD / ENGINEERING DELIVERY MANAGER

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📌 OVERVIEW

Posisi: Tech Lead (Delivery & Resource Management)

Tipe Kontrak: Contract 6 bulan dengan kemungkinan extension ke Permanent Fulltime

Lokasi: Hybrid | Mega Kuningan, Jakarta Selatan

Salary: Competitive (Negotiable berdasarkan pengalaman & track record)

Reporting To: Engineering Leadership / Director of Engineering

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📋 DESKRIPSI PEKERJAAN

Kami mencari Tech Lead yang berpengalaman untuk menggabungkan technical guidance hands-on dengan rigorous capacity management. Anda akan bertanggung jawab untuk memvalidasi estimasi pre-sales dan mencegah project delivery risks, mengoptimalkan alokasi engineer untuk prevent burnout, dan menjamin kualitas final delivery sesuai standar.

Peran ini ideal untuk technical leader yang:

- Paham tension antara ambisi bisnis dan delivery capability

- Punya gut feeling akurat tentang estimation & feasibility

- Nyaman stepping into hands-on technical problem-solving di saat kritis

- Passionate tentang mentoring dan team growth

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🎯 TANGGUNG JAWAB UTAMA

✓ Resource & Capacity Management

- Actively track engineer workloads across multiple concurrent projects

- Maintain realistic capacity planning dan prevent over-allocation

- Forecast resource needs untuk upcoming projects (3-6 bulan horizon)

- Monitor team velocity dan identify burnout signals early

- Optimize developer allocations to maximize utilization tanpa sacrificing quality

✓ Estimation Validation & Sign-Off

- Review pre-sales proposal dan effort estimates sebelum client submission

- Critically assess feasibility berdasarkan team capability dan current load

- Spot unrealistically short developer timelines dan flag risks

- Work dengan pre-sales team untuk refine scope dan timeline

- Own the "yes" or "no" decision sebelum commitment ke klien

✓ Quality Assurance & Engineering Standards

- Establish dan enforce engineering standards across projects

- Conduct architecture review untuk major deliverables

- Lead technical design discussions untuk complex challenges

- Ensure solutions comply dengan data localization dan security regulations

- Maintain code quality dan delivery reliability metrics

✓ Hands-On Leadership & Escalation

- Serve sebagai senior technical escalation point untuk team

- Step in untuk critical design decisions dan architectural guidance

- Lead troubleshooting session saat project hit significant blockers

- Mentor junior engineers dalam technical problem-solving

- Participate actively dalam delivery tanpa becoming bottleneck

✓ Delivery Execution & Alignment

- Maintain weekly alignment antara pre-sales commitments dan technical reality

- Track project progress against original timeline & scope

- Identify deviation early dan communicate dengan stakeholders

- Ensure delivery quality dan client satisfaction di setiap milestone

- Lead post-delivery review untuk continuous improvement

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🎯 TARGET & EVALUASI KINERJA (PROBATION PERIOD)

KPI UTAMA (Success Criteria):

1️⃣ Manajemen Beban Kerja Engineer (Workload Health)

✓ Mapkan current resource utilization & identify pain points dalam 2 minggu pertama

✓ Implement capacity planning & allocation strategy yang sustainable

✓ Target: No over-allocation; realistic workload distribution across team

✓ Evidence: Resource tracking dashboard, workload metrics, velocity trending

2️⃣ Zero Client Disputes (Quality & SLA Compliance)

✓ Maintain stakeholder satisfaction & no escalated complaints dari klien selama probation

✓ Ensure delivery timeline & quality standards tercapai sesuai commitment

✓ Proactive communication dengan klien di setiap milestone

✓ Evidence: Client satisfaction feedback, zero breach reports, SLA compliance rate

3️⃣ Quality Management Alignment (Technical Standards)

✓ Establish & implement engineering quality standards (code review, architecture review, testing)

✓ Ensure compliance dengan data localization & security regulations

✓ Reduce technical debt & rework incidents

✓ Evidence: Quality metrics, code quality score, incident tracking

Metrik Pendukung (Supplementary):

- Team morale survey (zero burnout signals)

- Estimation accuracy (pre-sales vs. actual delivery comparison)

- On-time delivery rate untuk completed projects

- Number of successfully resolved escalations/blockers

Evaluasi Milestone:

- 30 days: Workload assessment completed; initial standards established

- 60 days: Capacity plan operationalized; first delivery checkpoint

- 90 days: Midterm review (alignment antara workload, quality, client satisfaction)

- 180 days: Final probation assessment & conversion decision

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👤 KUALIFIKASI & REQUIREMENT

EXPERIENCE (Mandatory):

□ Minimal 5 tahun hands-on software/cloud engineering experience

□ Minimal 2 tahun managing team capacity, project delivery, atau engineering operations

□ Background di agency, systems integrator (SI), atau consultancy environment preferred

□ Proven track record delivering multiple concurrent projects on time & on budget

□ Experience dengan distributed team atau cross-office resource management

TECHNICAL DEPTH (Strong):

□ Hands-on expertise di cloud architecture (Google Cloud preferred, atau AWS/Azure)

□ Strong understanding modern application development (microservices, APIs, containerization)

□ Data architecture knowledge (DWH, pipelines, lake house concepts)

□ Practical understanding data & AI solutions (LLMs, vector databases, RAG patterns)

□ Comfort dengan reviewing code & architectural proposals critically

RESOURCE & CAPACITY DISCIPLINE:

□ Demonstrated track record managing team workloads tanpa compromising quality

□ Meticulous project timeline & resource allocation management

□ Strong estimation accuracy (ability to smell unrealistic timelines)

□ Familiarity dengan project management tools & methodologies (Agile, Waterfall, hybrid)

□ Ability to communicate trade-offs antara scope, timeline, dan resource clearly

RISK CONTROL & DECISION MAKING:

□ Skeptical mindset: Questioning assumptions di pre-sales proposal

□ Risk-aware: Able to identify technical debt dan delivery risks early

□ Commercial mindset: Understand margin impact dari scope creep atau timeline slip

□ Stakeholder communication: Comfortable saying "no" atau "not in timeline" professionally

BAHASA & KOMUNIKASI:

✓ Fluent Bahasa Indonesia (native atau near-native)

✓ Business-level English (spoken & written)

✓ Strong written communication untuk project documentation & status updates

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💼 NICE-TO-HAVE

• Cloud certification (GCP Associate Cloud Architect, AWS Solutions Architect, atau setara)

• Exposure ke AI/ML projects dan LLM implementation

• Familiarity dengan Indonesian data localization regulations (GDPR, PDP, OJK)

• Experience dengan performance management & team development

• Knowledge tentang enterprise procurement & approval workflow (helps pre-sales conversations)

• Background di fintech, e-commerce, atau enterprise software (high-value domain)

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📊 KEUNTUNGAN POSISI

→ Strategic Impact: Direct influence pada delivery excellence & team health

→ Technical Satisfaction: Hands-on involvement dalam critical technical decisions

→ Hybrid Flexibility: Kantor Mega Kuningan dengan WFH option

→ Leadership Growth: Opportunity to build & scale delivery team

→ Competitive Compensation: Attractive salary + possibility conversion ke permanent role

→ Mentoring Platform: Work dengan talented engineers & contribute to team growth

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⏳ INFORMASI TAMBAHAN

Start Date: ASAP (flexible, dapat dibicarakan)

Work Arrangement: Hybrid (minimal 2-3 hari/minggu di office Mega Kuningan)

Interview Process:

→ Initial screening CV

→ Technical deep-dive (architecture, estimation, decision-making scenarios)

→ Leadership assessment & team dynamics discussion

→ Final round dengan Engineering Director

Expected Timeline: Closing dalam 2-3 minggu