Deskripsi pekerjaan IT Support PT. Amartha Manunggal Prima
- Install, Maintenance and configure hardware and software components
- ITSM experience
- Repair or replace damaged hardware
- Upgrade systems to enable compatible software
- Install and upgrade antivirus software
- Test and evaluate new technology
- Perform tests on new hardware and software
- Define software, hardware, and network requirements
- Troubleshoot hardware and software issues
- Maintenance hardware & software ( including CCTV, PC, Mail server, email, system, and helpdesk)
- Backup data CCTV to Gdrive (Live sync)
- Remote & monitoring network infrastructure office, Transit hub
- Cleanup PC from virus
- Incident management respond
- Setup & configuration Router firewall, e.g: Mikrotik
- Analyst requirements and perform network and system solutions, planning, installation, and setup of network
- Provides technical support to resolve customer complaints and the improvement plan resulted & able create incident document
- Review new solutions and improve resilience of the current network and system environment
- Provide network, server, and system operation support
- Continuously work on optimizing existing services and explore new technical solutions to address current and future challenges.
- Monitor and maintain backup the computer systems, network, CCTV and application
- Diagnose Hardware and Software problems, provide analysis and solution
- Support the roll-out of new applications
- Monitoring and tuning system performance
- Perform the creation or updates of users' accounts and profiles
- Provide technical support to end users
- Making documentation of works and systems
- Test and evaluate new technology
