Deskripsi pekerjaan IT Support UnionSPACE
* Assist users with hardware, software, and connectivity problems across laptops, desktops, and mobile devices, ensuring quick and effective resolution.
* Configure and maintain operating systems, applications, and routine updates while following company security and compliance policies.
* Handle account administration tasks including user creation, access rights, and password resets in Active Directory, email systems, and business applications.
* Deploy and prepare IT equipment such as laptops, desktops, monitors, printers, and related peripherals for end-user usage.
* Troubleshoot network-related issues including VPN, Wi-Fi, LAN, CCTV and MikroTik environments, and escalate incidents when advanced support is required.
* Promote IT security awareness by guiding users on best practices, enforcing policies, and helping identify potential risks or threats.
* Manage vendor sourcing for IT infrastructure requirements, including internet, phone systems, printing devices, and additional technology needs.
* Assist with operational duties such as electrical-related tasks and other general operational requirements.
