Deskripsi pekerjaan IT Support Lead Pt. Inovasi Anak Indonesia
Job Descriptions:
- Assessing the technical needs of staff or clients
- Establishing and maintaining strong relationships across teams and with staff/clients
- Measure service satisfaction levels
- Managing and upholding the troubleshooting escalation process
- Managing hardware and software
- Resolving system and application issues
- Assisting with IT equipment sourcing and budgeting
- Occasionally working with third parties to rectify issues
- Identifying gaps in the support process and amending it accordingly
