IT Support (Field Engineer)

PT Intikom Berlian Mustika

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Komputer & Perangkat Lunak IT Support

Penuh Waktu · Kerja di lokasi

Minimal SMA/SMK

1 - 3 tahun pengalaman

Lowongan ini telah ditutup

Persyaratan

Kerja di lokasi

1 - 3 tahun pengalaman

Minimal SMA/SMK

Skills

Customer Satisfaction

Hardware Installation

Software Installation

Troubleshooting

Positive Attitude

Loker ini dikelola oleh

Rekruter

Deskripsi pekerjaan IT Support (Field Engineer) PT Intikom Berlian Mustika

Job Descriptions:

- Perform installation and configuration of PC/notebook devices.

- Handle troubleshooting of hardware and software issues on PC/notebook systems.

- Handle customer complaints and service requests on-site.

- Prepare daily or weekly reports related to on-site activities.

- Collaborate with other technical teams to resolve complex cases.

- Maintain a professional relationship with clients and ensure service satisfaction..

Requirements:

- SMK/D3/S1 degree in Information Technology, Information Systems, or a related field.

- At least 1 year of experience in IT Support or as a Field Engineer.

- Capable of performing basic hardware repairs and replacements (RAM, HDD, keyboard, etc.).

- Strong communication skills and a professional attitude when dealing with customers.

- Willing to be assigned at client sites as required by project needs.

PT Intikom Berlian Mustika

501 - 1000 karyawan

Overview

Established in 1990, Intikom has become a reliable IT solutions provider for clients keeping them ahead in the industry and making Intikom a partner to lead. Our reputation is gained through the long process and the commitment of our management to be focused on the IT business.

Our vision

Partner to Lead.

Our Mission

Moving toward excellence as an admired ICT solution provider, preferred place to build career and contributor of good values to stakeholders.

What We Sell

We offer a wide selection of products & services for our customer's IT lifecycle needs, from top brands to customized services.

What Market We Serve

We serve any size of organization in any industry. From small-medium-sized businesses to large enterprises, from private sectors to state-owned enterprises.

What Our Success Attributes

Our success attributes to our management's strong leadership, teamwork, customer-focused approach, and trust we share with our customers.

What Set Us Apart from Our Competitors

We set ourselves apart from our competitors by developing a long-term relationship with our customers. We focus our business on an end-to-end customer experience.

Partnership:

IBM, as Official IBM Business Partner since 1993

Cisco System, as Cisco Premier Partner since 2001

Lexmark, as Lexmark Business Partner since 2004

HP, as HP Business Partner since 2005

Wincor Nixdorf, as Wincor Nixdorf since 2008

Microsoft, as Microsoft Certified Partner since 2008

Lenovo, as Lenovo Business Partner since 2010

Trend Micro, as TrendMicro Affinity One Partner since 2010

ACER, as Acer Corporate Service Partner since 2011

HP, as HP Gold Partner since 2011

Fujitsu, as Fujitsu Select Partner since 2011

FIS, as FIS Global Business Partner since 2012

Huawei, as Huawei Business Partner since 2012

Alamat kantor

Jl. Kuningan Barat 2 No. 11 Jakarta 12710, Indonesia

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