Job Description:

1. Provide technical support to employees regarding hardware, software, network, and IT-related issues.
2. Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
3. Maintain and monitor the company's network infrastructure, internet connection, and Wi-Fi systems.
4. Manage user accounts, email accounts, access permissions, and IT security.
5. Perform regular maintenance, system updates, and backups to ensure system reliability.
6. Assist in managing and maintaining company software, applications, and IT systems.
7. Identify, diagnose, and resolve technical issues in a timely manner.
8. Maintain IT asset inventory, including hardware, software licenses, and other IT equipment.
9. Coordinate with external IT vendors and service providers when necessary.
10. Ensure data security and compliance with company IT policies and procedures.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

2. Experienced as an IT Staff or in a similar technical support role.

3. Knowledge of Windows operating systems, hardware components, and software applications

4. Basic understanding of IT security principles and data protection best practices