Deskripsi pekerjaan IT Service Desk PT Lintas Media Danawa
Job Requirements:
- Berpengalaman dalam Service Desk / IT Support dan incident handling.
- Memiliki kemampuan pada : Monitoring system, alerting, dan dashboard monitoring, Troubleshooting gangguan network, server, cloud, dan infrastructure.
- Basic troubleshooting Linux/Windows Server.
- Berpengalaman pada Ticketing system, incident escalation, dan koordinasi dengan tim L2/L3.
- Memahami dasar SLA, incident management, problem management, dan operational support.
- Terbiasa bekerja dalam lingkungan NOC/Service Operation/Managed Service menjadi nilai tambah.
- Dapat bergabung secepatnya
Job Description:
- Issue and manage problem-and-incident tickets
- Serve as the first point of contact for customers seeking technical assistance related to Network / Infrastructure / Data Center / IT Service Management
- Create daily, weekly, and monthly incident reports
