IT Operation / Application Helpdesk
Persyaratan
Skills
IT Infrastructure Management
IT Management
Software Engineering
Troubleshooting
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Deskripsi pekerjaan IT Operation / Application Helpdesk GlobalTix Pte Ltd
Application support plays a crucial role in providing frontline support for end-users experiencing issues with various applications within an organization. This role involves handling user inquiries, resolving problems, and escalating complex issues to the appropriate teams. The individual in this position is responsible for delivering excellent customer service and ensuring the efficient operation of business-critical applications.
Responsibilities
•Respond promptly to user inquiries and provide technical support for application-related issues.
•Assist end-users in troubleshooting problems and navigating through application functionalities.
•Diagnose and resolve application-related incidents reported by end-users.
•Escalate complex issues to higher-level support or development teams as needed.
•Log and manage helpdesk tickets for application-related incidents and service requests.
•Prioritize and categorize tickets based on urgency and impact on business operations.
•Provide basic training to end-users on application usage and best practices.
•Create user guides and documentation to assist users in self-resolution of common issues.
•Work closely with other IT teams, including application developers and infrastructure teams, to address and resolve issues.
•Identify recurring issues and collaborate with the team to implement preventive measures.
•Contribute to the improvement of support processes and workflows.
Requirements
•Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
•Proven experience in a helpdesk or technical support role.
•Strong customer service orientation and excellent communication skills.
•Familiarity with commonly used business applications and desktop operating systems.
•Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
•Problem-solving skills and attention to detail.
GlobalTix is a comprehensive technology solutions provider to the travel trade. Today, it is the one of the largest B2B marketplace for tours and activities in Asia, linking over 2,000 partners with more than 80,000 products from 120 cities.
GlobalTix’s cloud-based and platform agnostic e-ticket distribution platform serves to connect tourist attractions and niche services with online and offline travel agents across the globe. Its integrated solution supports attraction owners’ online sales, empowering them to meet end consumers’needs via real-time bookings and the convenience of a single, all-in-one paperless ticket.
GlobalTix solution won the Best Business Innovation Award by Singapore Tourism Board. With a passionate team, we were rewarded with the 8th fastest growing companies in Singapore in 2020 and ranked 34 in Asia-Pacific.
The company, which was launched in 2014, has offices in Singapore, Malaysia, Thailand, Indonesia and Philippines. It handles more than S$150 million worth of transactions on its platform annually. GlobalTix works with customers such as Singapore Airlines, Wildlife Reserves Singapore, Nerf Action Xperience, National Gallery Singapore, Kidzania Thailand, Escape Theme Park in Malaysia, Viator and TripAdvisor, among others.
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